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VSS Implementation Manager

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.


What We Can Offer

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Purpose

The Volvo Simplified Service (VSS) Implementation Manager role is focused on providing participating Volvo retailers with fully rounded program support which includes implementation and sustainment. This will be delivered through a variety of methods which will include but are not limited to coaching, counseling, and developing retailers that are participating in the Volvo Simplified Service Program. In addition to providing support for the Volvo Simplified Service program, this role will also provide general support for increasing workshop efficiency and throughput solutions that focus on retailer capacity constraints and profitability. This role is a remote-based position and will require the candidate to be a self-starter and exercise individual time management.


What You Can Bring

You can provide a fully rounded Implementation program to retailers participating in the Volvo Simplified Service program (VSS) and other workshop related support to increase efficiency and throughput. This includes:

    • Create a Volvo Simplified Service retailer plan which includes a timeline and expectations
    • Coach/Counsel/Develop the retailer staff and management for their roles in the VSS program
    • Coach/Counsel/Develop retailer staff on how they should measure their performance by using KPI’s and act on results
    • Coach/Counsel/Develop retailer staff on how to fulfill the Volvo Simplified Service (VSS) target conditions
    • Conduct certification at the retailer for the Volvo Simplified Service program
    • Identify general areas of opportunity outside of the VSS program that will increase workshop efficiency and throughput
    • Test / Evaluate / Implement digital products and solutions within the workshop to help drive performance
    • Help promote solid workshop processes that will ensure an efficient and streamlined operation



    • We’re looking for someone with workshop experience (shop foreman or service manager) of at least 3 years
    • Change Management experience/training
    • Microsoft Office Suite experience
    • Associate degree preferred or other relevant work experience
    • Ability to travel >90%


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Remote, NJ, US

Job requisition ID:  50716

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