Loading...
 
Apply now »

Technical Support Specialist

We aim high. So do you.

At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people creating a new automotive future, we have a job for you.

 

Technical Support Specialist - Mahwah, NJ

Volvo Summary

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market. 

 

Job Summary

The Retailer Technical Support Team is looking for motivated and driven individuals to provide technical support to retailer technicians and internal customers. Support is provided using effective written, verbal, and face to face communication skills. This position is based in the office and requires occasional travel to resolve difficult customer concerns and travel for training. The candidate will provide the highest quality information and repair methods that comply with Volvo's established repair methods and procedures. This position requires the candidate to work together as part of a local support hub and operate independently when necessary. 

 

Primary Responsibilities

  1. Assist Retailer Technicians with guided expert level diagnostics to ensure prompt vehicle repair 

  1. Analyze, document, and report technical faults found on Volvo products and diagnostic tools 

  1. When necessary, escalate appropriate problems or situations to resolve the concern timely 

  1. Investigate and resolve difficult repair situations by duplicating and testing during development days. 

  1. Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.   

  1. Looks for new and innovative solutions to problems and finds creative ways to produce results 

  1. Display a good understanding of the organization's mission, goals, and strategies in daily work 

  1. Travel two to four times per year, both within the US and internationally 

 

Key Competencies/Abilities

  1. Associate or Bachelor's degree preferred, or automotive technical certification considered 

  1. Five years of Automotive experience including hybrid (master technician preferred)   

  1. Eight ASE (Automotive Service Excellence) and L1 & L3 (advanced level specialist & hybrid certifications) 

  1. Work independently and with a team to analyze a problem, identify the root cause, and document the results 

  1. Leadership skills are also a plus, such as a shop foreman or a team leader 

  1. Extensive knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment  

  1. Knowledge of Volvo Repair methods and tools a plus 

  1. Basic knowledge of warranty policy and procedures 

  1. Effective written and verbal communication skills required 

  1. Strong Microsoft (Excel, Outlook, etc.) skills with the ability to learn additional software programs. 

  1. Handle several tasks and responsibilities simultaneously 

  1. Strong presentation skills to present technical information to different audiences 

  1. Persuade and negotiate via phone, in person, build and give effective presentations 

  1. Interact professionally representing the Volvo brand with employees and customers in a Volvo retailer 

  1. Ability to assess and identify actionable outcomes to improve support for our retailers 

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Mahwah, NJ, US

Job requisition ID:  59154


Nearest Major Market: New Jersey

Apply now »