Retailer Experience Operations Specialist

It's not about technology. It's about life.

At Volvo Cars, we’re on a mission to make people’s lives less complicated. We never start with technology and try to squeeze people in around it – we always design our cars around people, and we innovate to provide safe, sustainable and convenient mobility. Want to join us?

Specialist, Retailer Experience Operations

Mahwah, NJ

Job Summary

Volvo Cars is at the forefront of automotive innovation, committed to delivering exceptional sales and service experiences to our customers. We are seeking a Sr. Retailer Experience Operations Specialist that will play a pivotal role in working alongside our digital engineering and product team to support our Retailer Communications Portal. You will support our network of Retailer partners in troubleshooting, triaging issues, and identifying opportunities to improve the technology our partners interact with every day.

Position Overview:

As the Operations Specialist at Volvo Cars, you will act as a bridge between engineering managers, product owners, incident managers, and operations managers, working collaboratively to own our growing Retailer portal. You will be responsible for supporting, maintaining, and enhancing our products within Salesforce Experience Cloud, that drives our network of 300+ automotive Retailers.

Key Responsibilities:

• You’ll oversee day-to-day automotive Retailer product operations, ensuring the smooth effectiveness of our team, their processes, workflows, Salesforce platform, and more.
• You’ll work with your team to build strategies that align with the overall vision of Volvo’s digital Retailer platform, championing best-practices and policies.
• You’ll troubleshoot and resolve operational issues as they arise, working closely with functional and technical teams.
• You’ll develop and implement automation solutions to streamline repetitive tasks and enhance operational efficiency.
• You’ll provide technical support for our network, identifying and resolving incidents promptly.
• You’ll assist with the regular maintenance and oversight of our Experience Cloud platform and their environments.
• You’ll create and maintain comprehensive documentation for our systems, processes, and configurations.
• You’ll act as a liaison between the engineering managers, product owners, incident managers, and operations managers to ensure applicable incidents are investigated and resolved within corporate governance guidelines.
• You’ll provide key oversight to our professional services support team.
• You’ll promote an ongoing culture of continuous learning and incident management through relevant frameworks, Salesforce product and platform trends, updates, and new technologies.
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Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience working within Salesforce experience working with Sales, Service, Experience Cloud and/or LWC’s, Aura, Trigger Frameworks, and VisualForce Components
• Experience with incident management processes and procedures
• Excellent communication skills, both written and verbal
• Demonstrated ability to work independently and collaboratively as part of a team.
• Experienced working with 3rd-party vendors, ability to work with teams and stakeholders of different backgrounds and time zones.
• You’re not afraid to roll up your sleeves to solve a problem. You possess eagerness to learn and passionate about continuous education the Salesforce platform.

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.