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Incentive Inquiry Analyst

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?


Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Summary: 

This function is responsible for supporting the Volvo Car USA and Canada retailer network with inquires related to incentive program offers and incentives. The position is also responsible for supporting Incentive Analysts with implementation of incentive programs offers.


Primary Responsibilities:

  • Investigate retailer inquiries on incentive payments, which includes researching Retailer sales incentives, reviewing documentation, verifying non-payment or overpayment in Volvo Systems, reviewing incentive issues with Retailer office manager, providing recommendations for approval/denial of claims to operational personnel, processing and monitoring all Retailer appeals and exceptions.
  • Work with Incentive Analysts to develop continuous improvements to sale programs concentrating on short-, mid-, and long impact to inquiry activity.
  • Prepare ad-hoc inquiry and sales incentives analysis.
  • Resolve incentive payment issues by coordinating efforts of Incentives Analyst, IT Support, and Volvo Finance.
  • Assist Incentive Analysts with announcements, programming and payment activities.
  • Work with Incentive Analyst to verify incentive payment parameters in SAP are in line with program announcements.
  • Upload incentive payments into SAP system on monthly basis.
  • Provide consultation, guidance and training to Retailers regarding incentives and incentive claims.
  • Provide incentive support to Volvo Car USA operational personnel/management as needed.
  • Maintain Volvo Incentives Dashboard in PowerBi.


Key Competencies/Abilities:

  • Bachelor’s Degree preferred.
  • General knowledge of new / used car incentive program which is typically acquired through 0-3 years of experience in related role.
  • Has a knowledge of the retail automotive business.
  • Competency in Microsoft Excel, SAP and Data Visualization preferred.
  • Analytical with business acumen.
  • Problem solving and troubleshooting skills.
  • Detail oriented with attention to quality and continuous improvement.
  • Excellent written and oral communication skills.
  • Leads by example, fostering teamwork and mutual support.
  • Keeps people informed; keeps channels of communication open.
  • Ability to embrace and facilitate change.


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Mahwah, NJ, US

Job requisition ID:  52919

Nearest Major Market: New Jersey

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