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Digital Support Manager

Your leadership will make a difference.

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.

 

Job Summary:   

Digital Support Representative must understand content strategy and ability to develop concept adaptation and implementation across multiple call center platforms and channels. This person is a curator of content, processes and understands technical platforms with the ability to identify gaps and create solutions.
 

Primary Responsibilities:

  • Manage, develop & create content and strategies for support sites and internal knowledge base
  • Manage content creation including concepts, writing, editing, routing and publishing to different channels
  • Set up, develop, drive, manage and continuously improvements across processes
  • Strong communication and presentation skills
  • Strong ability to collaborate coss-functionally with multiple business owners to identify opportunities and drive engagement
  • Complete additional tasks/projects as needed

 

Key Competencies/Abilities:

  • Three to five years of experience required
  • College degree preferred, or equivalent work experience required
  • Excellent knowledge of customer service, social media, and customer care
  • Strong networking ability
  • Knowledge of the automotive industry- including policies and procedures of Warranty, Goodwill, etc.
  • Excellent written and verbal communication skills
  • Inquisitive, detail-oriented, solution-oriented, self-motivated
  • Strong customer focus, awareness and sensitivity
  • Analyze data and track trends
  • HTML/CSS/Java helpful
  • Leadership
  • Digital Commerce

 

 

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Mahwah, NJ, US

Job requisition ID:  49495


Nearest Major Market: New Jersey

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