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Technical Support Engineer

It's not about cars. It's about people.

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to make people’s lives less complicated, we offer you a chance to grow together with talented people who want to make a true difference.

 

Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.
 

Job Summary:   

The Technical Support Engineer is located within the Americas Quality Organization and reports to the Technical Engineering Division. The purpose of the role is to act as the Technical Expert for the America’s region and is responsible to work together with the Retailer Technical Support team and the Central organization (CMQ- Current Model Quality) to solve the most difficult technical cases.  The Technical Support Engineer will also act as the technical expert for the Americas national sales company.

 

Primary Responsibilities:

  • Assist the Technical Support Specialists with technical expertise
  • Repair and identify early quality deviations within the Americas Region
  • Effectively exchange technical information
  • Find solutions utilizing all technical resources available
  • Contribute to quality, customer and dealer satisfaction through communication with the product follow up & technical staff
  • Collaborate with the Technical Support Specialists and the CMQ support team to resolve difficult repair concerns
  • Input for PFU (Product Follow Up) to identify needed technical information, TJ’s (Technical Journals), TIE news, etc
  • Support PFU in remote data collection
  • Support engineering tools (Data loggers, recordings, CANalyzer, etc)
  • Provide internal support personnel with technical information
  • Develop interim service solutions and repair instructions when applicable
  • Report/communicate developments and trends regarding support requests
  • Support root cause analysis of solved and unsolved cases
  • Monitor and effectively manage “no-fix” product situations within the Region (Sales Company to Dealer)
  • Develop and provide constant improvement to working processes related to technical repairs
  • Utilization of Engineering Evaluation Vehicles (EEV’s) and Engineering resources to duplicate, create, and verify repair methods and process
  • Support workshop case builds and drive changes in service information (VIDA) as needed

 

Key Competencies/Abilities:

  • Strong knowledge in advanced automotive diagnostics.
  • Preferred minimum of 5 years’ experience as a Volvo Master Technician.
  • Experience in the Volvo Technical Helpdesk or Field Technical Support.
  • Preferred all 8 ASE (Automotive Service Excellence) certifications, plus L1 (Advanced level specialist).
  • Strong Microsoft (Excel, Outlook, etc.) skills with the ability to learn additional software programs.
  • Proficient in Volvo specific computer applications such as TIE,PIE,DHA,SDA, WebEx etc.
  • Preferred knowledge on software such as CANalyzer, INCA, etc.
  • Strong written and verbal communication skills required.
  • Good presentation skills.
  • Leadership skills.
  • Passion for problem solving and learning.

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Charleston, SC, US

Job requisition ID:  25628


Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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