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Field Service Action Manager

Let's create change together.

Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in Regulatory & Compliance.


Volvo Summary: 
Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.

Job Summary:   

To assure compliance of Volvo Field Service Action documents with US and Canadian Government agencies requirements (NHTSA & Transport Canada). This position is also responsible for Field Service Action implementation to all US and Canadian retailers, along with notifying NHTSA and Transport Canada of new Field Service Actions and specific government completion reports.  This position services as the Chair of the Field Service Action Team.

Primary Responsibilities:

  • Field Service Action management.
  • Quality Bulletin Management – Local.
  • Manage Field Service Action Team
  • Coordinate the launch of Recalls, Service campaigns, extended warranties.
  • Prepare and submit defect notifications letters to Government agencies – NHTSA and Transport Canada, etc.
  • Coordinate with Volvo IT and Vendors to mail out customer notifications.
  • Field Service Action Monthly/Quarterly completion rate monitoring and reporting.
  • Re-launching of Field Service Action, when needed.
  • Submit Quality Bulletin Requests to Volvo Car Sweden, when needed.
  • Support Technical Review Committee (TRC) and make decisions as necessary to accomplish TRC objectives.


Key Competencies/Abilities:

  • College degree in engineering / Science or equivalent and at least 5 years of experience.
  • Able to travel up to 10%
  • Excellent knowledge of motor vehicle safety, product issues and automotive business.
  • Direct appropriate company resources to ensure all reporting data is valid.
  • Authority to accept, reject or question data information to support creation of valid reports.
  • Authority to create and implement preventative actions to ensure reporting timelines are met.
  • Ability to technically write and communicate effectively.
  • Represent Volvo at industry meetings


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Charleston, SC, US

Job requisition ID:  26707

Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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