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Business Training & Rollout Support - Global Online Experience

We make a difference with our human-centric focus
We are people who want to make a difference. Or It’s what sets us apart that brings us together. Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference.

 

What's in it for you?

The automotive industry is changing rapidly and so are the demands and expectations among consumers. Volvo Cars has taken a strategic decision to lead this change. This means not only continuing to build state-of-the-art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that we put our consumers’ needs in the center.
Global Online Experience is a new function within Volvo that is spearheading this change across the entire organization. We bring our customers value by developing, implementing and operating these new offers, more aligned with today’s customer expectations. Care by Volvo is a great example of this, being implemented in multiple markets globally.

The role as a Business Training & Rollout Support is an increasingly fundamental part of the success of Global Online Experience (GoX). With the rapid development and expansion of the Care by Volvo offer, securing the right pre-requisites rollout and training to GoX’s operational teams and partners becomes more important every day. We believe it is a core foundation for reaching the ambitious targets on customer satisfaction and operational efficiency we have set. The Business Training & Rollout Support are a newly established role and the right candidate will have excellent opportunities to shape it and truly make an impact in delivering value to our customers and partners.

 

 

What you'll do

Increase the speed our organization rollouts and adopts new system or process development. 
You will support with testing and coordination of go-live support. 
You will have the overall responsibility for ensuring training plans are delivered to all impacted operational teams through scheduling, coordination, and execution as well as follow-up of training effectiveness.   
Support the establishment of a framework for training delivery to GoX’s operational teams and partners. The current setup is time-consuming and does not fully deliver value all the way out to the operational teams and retailer partners. We want to move to a more flexible and accessible competence development model, starting with the target audience in focus.
You will work closely with the Fleet Product & Process Owners, Finance Operations as well as teams within Sales to identify planned changes/releases in the operational processes and consumer offer and translate the needs to tangible and transparent training plans. You will report to the Value stream lead for Finance and Contract management but also work together with other training specialists within the organization.
 
More specifically, the work includes:

 

  • Support the agile product teams during go-live preparation and during nurturing following the Go Live.
  • Ensure the review of the business testing scripts and validate the success of them.
  • Plan, organize, coordinate and secure delivery of trainings to GOX’s operational teams
  • Identify, develop, and implement the required infrastructure, technology needs, training methodologies, and processes for training delivery to GOX’s operational teams and partners.
  • Define and develop standards for training tools such as manuals and handbooks.
  • Partner with internal stakeholders regarding training needs and training methodologies.
  • Support and coach local training resources.

 

Do you fit the profile?

To succeed in this role, we believe that you have analytical skills combined with a structured approach which gives you the ability to translate processes and system information into easy-to-understand communications and training. Your previous experience includes:
 

  • A training or competence development role, in a business environment.
  • Accustomed to SAP s4 and SAP implementation and rollout life cycle is an advantage
  • Demonstrated knowledge and understanding of education methodologies, learning principles, and training techniques.
  • Handling multiple stakeholders 


You need to be fluent in English and have a high interest in understanding the area you are working within deeply, both from a business and digital point of view. If you have General GoX process and system knowledge and/or project management experience it’s considered an advantage.
 
Who are you?

To be successful in this role we believe you thrive in a constantly moving environment and you can create structure and provide clear guidance to a wide range of cross-functional stakeholders. You need to be comfortable, flexible, and successful in environments with changing priorities and ambiguity. We believe you adapt to an agile way of working and always keep the user experience as your top priority.


You also possess strong communication and interpersonal skills and are comfortable speaking in larger gatherings and enjoy working with digital testing and training, for around 2-5 years. In addition to that, we believe you have the ability to explain complex matters in an easy and understandable way and are described as someone who combines a strategic mindset with the ability to “roll up your sleeves” and get things done.

 

How to learn more and apply
For questions about the position please contact hiring manager, Magnus Sjölander at magnus.sjolander.3@volvocars.com. For questions regarding the recruitment process, please contact recruiter 
Abhay Krishna Das at abhay.krishna.das@volvocars.com. We want your application at the latest August 30, 2021. Please note that applications via email will not be accepted.

 

 

Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
 

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Job requisition ID:  52821

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