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Volvo Personal Service (VPS) Coordinator - Consultant position

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Job Posted Date: Apr 8, 2021

Location: Brussels, Belgium

Company: Volvo Car Corporation

It's not about cars. It's about people.

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to make people’s lives less complicated, we offer you a chance to grow together with talented people who want to make a true difference.

 

About this position!
We are looking for a Volvo Personal Service (VPS) Coordinator to a consulting position to our Car Service Business Team! In this role, your job will be to follow up on Volvo Cars retailers to ensure that Volvo Car procedures and guidelines are followed. You will make sure that the Volvo Personal Service guidelines, provided by Headquarters in Sweden, will be maintained at the Volvo workshops.

 

You will work together with the technicians at our retailers, as your role will also involve evaluating, coaching them and provide training to them, where needed. 

You will report to the Car Service Business Manager who is part of an important transformation department within Volvo Car Belux: “Business & Retailer Development”. Volvo is on the move and in the middle of a transformation process.

 

So, you will be part of a dedicated, customer focus driven organization!

 

Do you fit the profile?
To be fit for this position you have experience from a coaching position or a role where you held training sessions. You have worked in some customer service role previously and are used to working independently. As you will work closely with our retailers and technicians, it is important that you are good at building and maintaining partnerships and be a good representative for Volvo Cars and our values.

 

If you have system knowledge, such as Dealer Management Systems, is a plus as is having a technical background.


We are looking for a pedagogical, communicative, and service minded candidate who shares our passion for customer service! Finally, you must be fluent in Dutch, French and English.

 

How to apply and get in touch
Does this sound like something for you? Submit your application in English no later than Friday April 30th via our career site or the link below! 


  >  https://group.volvocars.com/careers 

 

Please note that this is a consultant position where you will join as a (independent) contractor or via a consultancy firm, and not be employed by Volvo Cars.
For further questions, please reach out to recruiter Dalila Kendic at dalila.kendic@volvocars.com.

 

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.