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Major Incident Manager

We’re creating our own future 

At Volvo Cars, we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives, our endless curiosity, and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.

Main responsibilities “Specific to the role”

 

  • Coordinate major incidents in a following the sun mode, this role works 24/7
  • During a major incident you will be responsible for communicating relevant information to the correct stakeholders
  • In the aftermath you have a responsibility to follow up on all major incidents and assure that the root cause is being analyzed and resolved.
  • Outside the daily operations the team is working in an agile team with a prioritized backlog in close relationship with the Product Owner and the Scrum Master.
  • Strategic improvement initiate, optimizing processes

 

Do you fit the profile?

 

  • Bachelor’s degree in computer science/engineering or equivalent experience
  • 5 – 15 years of experience in Incident/Problem/IT operations management
  • Extensive incident & problem management experience in a production environment
  • Excellent in English, both written and spoken
  • Good facilitating and coordination skills
  • Personal Qualities - Working under Stress,(key production systems incidents), Focus, Service Oriented, Collaborating with multiple teams and self-motivated
  • Certified in IT operations, e.g. ITIL
  • Experience working with ITSM tools & processes in general and Service Now experience are bonuses
  • Nice to have:
    • Working with SharePoint
    • Experience of agile ways of working

                           

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Bengaluru, IN

Job requisition ID:  58268

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