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Regional Performance & Excellence Manager, Atlanta & Florida Markets

Do you want to lead the change?

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.

 

In the Southern Region, you are part of one of the three regional sales team in Volvo Car USA, which consists of 13 Southeastern states, 7 markets and 100 retailer partners. The Southern Region team culture is built on openness, transparency, and diversity of thought in our team operations. Our mantra focuses on the notion that we are “stronger together” as a team. You can push your own professional skills and drive change together with committed people. You will be part of evolving our regional sales organization and our retailer network to make us ready to meet the challenges ahead of us. Come and create the future together with us!

 

You will be responsible for driving improvements in our retail partners’ operations and customer experience both digitally and in-store for two of the Southern Region markets. You will work with our New Car, Pre-Owned, Aftersales, Network and Marketing business units. This includes but not limited to: customer demand generation, lead management processes, product training, customer experience improvements and building brand loyalty. You are expected to regularly monitor retailer performance and provide recommendations to retailer and regional leadership based on analysis.

You will work in close cooperation with your two Market teams, your position counterparts in the Southern, Western and Northeast region, regional teams in Charleston, South Carolina, our Volvo Car USA National Headquarters in Rockleigh, NJ and share ideas and best practices with our global network.

 

We are now looking for a Regional Performance Excellence Manager to be part of our Atlanta and Florida Market teams, responsible for fulfillment of the Company’s objectives by providing knowledge and understanding of retailer operation processes and performance in order to support the Southern Region sales team.

 

The position is located in South Florida or Atlanta metro area.   

 

Main Responsibilities

  • Assist retailers on their digital marketing and communications strategy and execution. Alignment with regional and national brand initiatives and drive sales growth for our retailer partners. Administration of our Volvo Tier 3 Digital Advertising Co-Op Program.
  • Support the Regional Marketing Boards in the markets’ metro areas to provide market insights and retailer engagement.
  • Provide hands-on personnel training to drive operational excellence and premium customer experience with our retailer partners.
  • Enhance sales/service processes to improve closing ratio and drive more sales and revenue growth from new and existing businesses.
  • Ensure our retailer leadership and personnel are knowledgeable about the brand and product portfolio to be ambassadors for Volvo.
  • Drive improvements in customer service by identify areas of strengths and opportunities with retailer processes and implementing solutions from National Customer Experience (CX) team.
  • Develop trusting relationships and continuous dialogue with our retailers to support their operations and align with Volvo’s corporate priorities. Provide regular reporting to the retailers to review performance and drive action.
  • Collaborate and develop retailer road maps with market and regional team to measure performance and identify and share best practices and innovative ways to move the retail and service business forward.

 

Required Qualifications

  • Bachelor’s Degree or higher
  • Minimum 5 years automotive industry experience required, with a minimum of 3 years automotive retail or service experience strongly preferred
  • Minimum 2 years Regional Automotive OEM experience a plus.
  • Knowledge of digital marketing experience and management. Proven track record of multi-channel marketing and communication campaigns and providing performance analysis and recommendations. Experience preferably in CRM/Lead management systems and digital marketing tactics (SEO/SEM, Social Media Advertising, Audience Targeting, etc).
  • Experience with conducting training – face to face, web, tablet, etc. 
  • Strong computer/Microsoft (Word, Excel, and PowerPoint) skills, ability to prepare information on their own. 
  • Good analytical skills and ability to project manage initiatives to further develop the role and processes.

 

Personal profile

  • Positive attitude, proactive, flexible
  • Strong listening, influencing and negotiating skills
  • Strong leadership abilities (coaching, teaching, and developing others); demonstrated success.
  • Clear ability to communicate clearly, both written and verbal.
  • Ability to plan and prioritize while committed to delivering in time and with the right quality
  • High integrity
  • Ability to work both independently and in a team.
  • Ability to interact cross-functionally and to act in a multi-cultural environment.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

The position will require extensive domestic travel.

 

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Atlanta, GA, US

46275
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