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Market Manager- Atlanta Metro

Everything we do starts with people.

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to make people’s lives less complicated, we offer you a chance to grow together with talented people who want to make a true difference.

 

Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.

 

Job Summary:   

This position is responsible for leading the Market Team comprising of Aftersales Market Manager and Regional Performance Excellence Manager to ensure that the Market objectives and Retailer targets in volume and profitability are met in Sales, Customer Satisfaction and Aftersales. The Market Manager is expected to be in Volvo Retailers on a daily basis, with 1 home/regional office day per week. 

 

Primary Responsibilities:

  • Achieve Market Targets and Objectives for the following: Retail and Wholesale Car Sales, Market Share Targets, Parts and Accessory Sales, retailer CPO sales, Customer Satisfaction, and Digital Marketing Targets and Lead Response. These are Monthly, Quarterly, and Annual Targets.
  • Work with and provide guidance to Retailer Principal and Retailer Management to achieve Retailer and VCUSA combined objectives. Develop improvement plans as needed where shortfalls are noted. 
  • Manage and prioritize Market Team activities to align wholesale, retail and aftersales objectives.
  • Monitor and address work to improve Retailer Customer Satisfaction Processes, and if needed address and resolve cases of extreme customer dissatisfaction.
  • Act as point of contact for retailer staff for Volvo related questions.
  • Manage market implementation of Volvo sales and marketing plans and programs, activities, standards, support, tools, and product training.
  • Provide market input on National/Regional programs.
  • Monitor Retailer and Market Team performance against Annual Business Plan and objectives and take corrective action steps to improve performance.
  • Provide guidance and management of AMM, and guidance to RPEM.  Identify market team training and skill development needs.
  • Define Retailer improvement programs based on Annual Business Plan and Mystery Shopper.

 

Key Competencies/Abilities:

  • Bachelor’s Degree with a broad knowledge of Sales, Marketing, Distribution and Business Management acquired through a minimum of 7 years of experience. Master’s degree a plus.  Retail automotive industry experience preferred.
  • Strong product and incentive knowledge with a thorough understanding of the automotive industry and retail process.
  • Strong leadership abilities (coaching, facilitation, developing others) – demonstrated success.
  • Results-oriented – works towards goals, setting high standards for self and others.
  • Ability to analyze issues and data systematically and utilize this information to develop a strategy.
  • Ability to communicate, both written and orally, on a professional level.
  • Customer-oriented, outgoing, proactive, team-oriented and solutions-focused attitude.
  • Ability to utilize a PC to communicate, analyze data, track trends, and retrieve relevant information.  Use of Microsoft Office Suite.
  • Travel requirement -  75% travel.

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Atlanta, NJ, US

37747

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